Your heat pump provides both heating and cooling, making dependable operation important throughout the year. When something changes, finding the cause is the first step toward getting your home comfortable again.

Cool Breeze evaluates your system’s performance and the concerns you’re experiencing before recommending work. We’ll explain what we find, discuss the proposed repair and cost, and help you understand your options.

Same-day appointments may be available depending on scheduling and technician availability. Repair completion also depends on the diagnosis and any required parts.

It may be time to consider a new heat pump if:

• Your system runs but doesn’t adequately heat or cool your home.

• The heat pump won’t start or doesn’t respond to the thermostat.

• Heating works but cooling doesn’t, or the reverse.

• Certain rooms remain warmer or more humid than others.

• Airflow has become weaker or rooms feel unevenly comfortable.

• The system frequently turns on and off.

• Ice remains on the outdoor unit or repeatedly builds up.

• You hear new grinding, rattling, or other unusual sounds.

• Water collects around the indoor equipment.

• Energy use increases without a clear change in weather or household habits.

  These symptoms can have different causes. You don’t need to diagnose the problem yourself—tell us what you’ve noticed, and we’ll help you arrange the appropriate service.