Effective date: September 1, 2026
Cool Breeze Heat and Air LLC (“Cool Breeze,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit coolbreezeairsystems.com, request an estimate, schedule service, communicate with us, or otherwise use our services.
1. Information We Collect
We may collect the following categories of information:
Information You Provide
-Name, telephone number, email address, service address, billing address, and preferred contact method.
-Information submitted through appointment forms, estimate requests, chat tools, surveys, or customer-support communications.
-Details about your property, HVAC equipment, service needs, appointment preferences, and service history.
-Photos, documents, messages, reviews, or other information you choose to provide.
.-Communication preferences and marketing consent records.
Calls, Messages, and AI-Assisted Communications
When you call, text, or chat with Cool Breeze, we may collect the contents of the communication, including call recordings, transcripts, text messages, chatbot conversations, appointment information, and related notes.
Some communications may be answered, analyzed, summarized, or processed using automated or artificial intelligence-assisted systems. When required by law, we will provide notice and obtain consent before recording or transcribing a call.
Payment and Financing Information
Payments may be processed by third-party payment providers. Cool Breeze generally does not receive or store complete payment-card numbers or card security codes.
If you apply for financing, your application and financial information may be submitted directly to the financing provider. The provider’s privacy policy governs its collection and use of that information. Cool Breeze may receive limited information concerning the status or outcome of your application.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect:
-Internet Protocol address.
-Browser, device, and operating-system information.
-Pages viewed, buttons clicked, referring website, and time spent on the site.
-Approximate location derived from an IP address.
-Cookie identifiers, advertising identifiers, and similar technical information.
-Information about calls, form submissions, and other interactions associated with marketing campaigns.
2. How We Use Information
We may use collected information to:
-Respond to questions and service requests.
-Schedule, confirm, reschedule, and complete appointments.
-Provide estimates, HVAC repairs, installations, maintenance, and related services.
-Maintain equipment, warranty, billing, and service records.
-Process payments and assist with financing requests.
-Send appointment confirmations, technician-arrival notices, invoices, maintenance reminders, and other service-related communications.
-Operate our customer-management, scheduling, telephone, messaging, and website systems.
-Improve our website, advertising, customer service, and business operations.
-Request customer feedback or reviews.
-Detect fraud, misuse, security incidents, and technical problems.
-Comply with legal, tax, licensing, insurance, and regulatory requirements.
-Send promotional communications when permitted by law or when you have provided the required consent.
3. Telephone Calls and Call Recording
Calls to or from Cool Breeze may be monitored, recorded, transcribed, or analyzed for appointment scheduling, customer service, quality assurance, training, security, and recordkeeping.
Some calls may be answered or assisted by automated or artificial intelligence technology. Where consent is required, we will provide notice and request permission before recording or transcribing the conversation. If you do not want a call recorded, notify us before continuing so we can determine whether another communication method is available.
4. Text Messages
IIf you provide your mobile number and consent to receive text messages, Cool Breeze may send service-related or promotional messages as described when you provide consent.
-Message frequency varies.
-Message and data rates may apply.
-Reply STOP to unsubscribe from text messages.
-Reply HELP for assistance.
-Consent to receive promotional text messages is not a condition of purchasing goods or services.
-Opting out of promotional messages will not prevent us from sending communications that are necessary to complete an active service request, when legally permitted.
-Mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
We may share mobile information with service providers that help us deliver messages solely on our behalf. Text-message opt-in data and consent will not be shared with third parties for unrelated purposes.
5. Email Communications
We may send transactional emails concerning appointments, estimates, invoices, warranties, service history, or customer-support requests.
We may also send promotions, maintenance reminders, and company updates when permitted by law. You may unsubscribe from marketing emails by using the unsubscribe link included in the message. Unsubscribing from marketing emails will not prevent necessary service-related communications
.
6. How We Disclose Information
We do not sell personal information for money.
We may disclose information to:
Service Providers
Companies that provide services on our behalf, including website hosting, customer-management software, scheduling platforms, telephone and messaging services, AI-assisted communication tools, payment processing, financing, analytics, advertising, reputation management, data storage, and cybersecurity.
These providers may use information only as permitted by their agreements with us and applicable law.
Technicians and Business Partners
Employees, technicians, subcontractors, suppliers, manufacturers, warranty administrators, and other parties involved in providing requested HVAC services.
Legal and Safety Purposes
Government agencies, regulators, courts, law enforcement, insurers, attorneys, or other parties when disclosure is required by law or reasonably necessary to protect our customers, employees, property, rights, or safety.
Business Transactions
A potential or actual purchaser, successor, or other party involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
7. Cookies, Analytics, and Advertising
Our website may use cookies, tracking pixels, call-tracking technology, and similar tools to:
-Operate website features.
-Remember user preferences.
-Measure website traffic and performance.
-Determine how visitors found our website.
-Measure calls, form submissions, and advertising results.
-Present or measure relevant advertising.
These technologies may be provided by analytics and advertising companies, including Google, Meta, or similar providers when enabled.
Those providers may collect information under their own privacy policies.
You can restrict cookies through your browser settings and, when available, through our website’s cookie controls. Disabling certain cookies may affect website functionality. Browser “Do Not Track” signals are not handled consistently across the industry, and our website may not respond to every such signal.
8. Data Retention
We retain information for as long as reasonably necessary to:
-Provide requested services.
-Maintain service, equipment, warranty, and customer records.
-Satisfy accounting, tax, insurance, licensing, and legal obligations.
-Resolve disputes and enforce agreements.
-Protect against fraud and security incidents.
Retention periods vary depending on the type of information and why it was collected. When information is no longer reasonably needed, we may delete, destroy, or deidentify it in accordance with applicable law.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. If a security incident occurs, we will investigate and provide legally required notifications.
10. Your Privacy Choices
Depending on applicable law and subject to certain exceptions, you may request that we:
-Provide information about the personal information we maintain about you.
-Correct inaccurate information.
-Delete certain information.
-Stop sending promotional emails or text messages.
-Review or update your communication preferences.
We may need to verify your identity before completing a request. We may retain information when required for service records, warranties, legal compliance, fraud prevention, accounting, or other legitimate business purposes.
To submit a privacy request, contact us using the information below.
11. Children’s Privacy
Our website and HVAC services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
If you believe a child has submitted personal information to us, contact us so we can review and, when appropriate, delete it.
12. Third-Party Websites and Services
Our website may link to financing providers, manufacturers, social-media platforms, payment services, or other third-party websites.
We do not control and are not responsible for the privacy, security, or content practices of third parties. Review their privacy policies before providing personal information.
13. Information From Visitors Outside Florida
Cool Breeze primarily serves customers in Florida. If you access our website from another state or country, applicable privacy rights may differ. Information may be processed and stored in the United States.
14. Changes to This Policy
We may update this Privacy Policy when our services, technology, or legal obligations change. The effective date at the top of the policy indicates when it was last revised.
Material changes will be posted on this page or communicated through another appropriate method.
15. Contact Us
For questions, privacy requests, or concerns about this Privacy Policy, contact:
Cool Breeze Heat and Air LLC
220 Charles Street
Port Orange, Florida 32129
Email: [email protected]
Phone: (386) 307-0106
Florida HVAC License: CAC1818096